Innov8 Events - TERMS OF BUSINESS
1.1 In these terms of business the following definitions apply
“We/Us/Our” means... (Innov8 Events Ltd)
“You/Your” means the person who makes the booking on behalf of the people, party or entity/organization participating in the Event, and collectively means each and every person on whose behalf a booking has been made
“the Event” means the activity function occasion arrangement facility or such other service or any of them as organised by Us and as specified by Us on Our booking form
“Provider” means the organisation that provides the Event or any part of it
2. Booking Procedure
We require the details as stated on our Website completed in all material respects, together with initial deposit of 25%. In completing such details, You warrant that You have been duly authorised by or on behalf of the people, party or entity so stated and they have agreed to be bound individually and collectively by the within written terms and conditions. Subject to satisfactory details and receipt of the appropriate deposit as set out hereafter, booking acceptance confirmation will be issued to You. A binding contract is in force from receipt of the initial deposit on the within written terms and conditions.
All booking confirmations are subject to our receiving from You the initial deposit of 25%, and the following are acceptable payment methods.
By Cheque - deposits should be made payable to us. (Innov8 events Ltd.)
By Debit Card - £2.50
By Credit Card - an additional charge will be applied at the rate of 3.5% of the transaction value.
By Bank transfer-Our BACS details will be supplied for this purpose on request.
As to the balance, We require the final balance payment no later than 5 weeks prior to the Event commencement date. Alternative payment dates if agreed will be stated on the booking confirmation
Payments should only be received by or refunds made by or to You. Individual payments cannot be accepted. If full payment is not received by the date specified by Us on our booking confirmation, then We reserve the right to cancel your reservation and cancellation charges will apply as detailed below.
4. Changes by you
We will seek to accommodate any reasonable alterations or variations [to include those relating to the number and identity of people in Your group, the activities selected and the accommodation required (“Variations”)] that You may wish to be made to Your booking up to five weeks prior to the date of the commencement of the Event. Please note that acceptance of the Variations cannot be guaranteed. Please also be aware that changes in the numbers of You participating in the Event may lead to a change of the final price of your booking. In such circumstances We reserve the right to charge an administration fee of up to £50 for each change requested and accepted. For bookings made within six weeks of the Event, Your details and requirements are to be advised to Us immediately and can only be changed if circumstances permit.
All cancellations must be notified in writing immediately. Cancellation charges are applied as follows, on a percentage of the booking price:
More than 5 weeks before departure:All monies that have been collected will be held.
6. Providers' Terms and Activity Availability
It is a term of Booking that You agree in addition to be bound by the Providers conditions, to include without prejudice to the generality of the same such matters as safety and cancellations. Activities may be cancelled due to adverse weather or other conditions, which could affect Your safety. We cannot be held liable in any event if, due to any cause beyond Our control or that of a Provider, the Event is cancelled either as a whole or in part, for any of Your costs incurred.
7. Changes by Us
We reserve the right to make alterations or cancellations to activities, accommodation or any other arrangements affecting the Event, or any part of it, at any time where necessary due to circumstances beyond Our control. We will inform You of any such changes a.s.a.p. Should a substitution be made of lower value, You will be entitled to a credit against a future booking
It is Your responsibility to take out adequate personal accident and travel insurance for Your protection, to include the risks of the cost of cancellation by You and the cost of medical and other treatment in the event of illness or accident. Some of the Events You wish to book may involve an element of risk.
We cannot be responsible for injury or loss suffered by You other than as expressly set out in these terms and conditions. Further, in the event You participate in events which do not form part of the Event booked with Us, this is also at your own risk and you should obtain the relevant insurance. You are recommended to check with Your Insurers that Your insurance policy covers the activities You will be participating in.
9. Health and Safety
You undertake to comply with all instructions and directions relating to the event received from us or any providers from time to time and to take such other prudent steps ,so far as reasonably practicable, to the intent that the Event may be safe and enjoyable.
Some Event activities do contain an element of risk. Whilst We take all reasonable precautions, we repeat that you do participate at Your own risk. If You have, for example, back trouble, are pregnant or suffer from any state or condition that may be aggravated by participating in an activity Event, please consider the suitability of such an activity BEFORE booking.
We for Our part and Our Providers reserve the right to stop You participating in any activity or other Event in whole or in part if in Our or their reasonable opinion You are unruly, or violent, abusive ,under the influence of drink or drugs or deemed not capable to the extent that such state or condition is materially likely to endanger the safety or enjoyment of other participants, or to cause distress and discomfort and there will be NO REFUND given. We do not accept liability for the behaviour of You or others on or at the Event or if any facilities are removed as a result of Your or their behaviour.
11. Adverse Weather/Conditions
In the event of adverse weather conditions or other matters beyond Our control, the Event or part of it maybe cancelled, postponed or delayed. In such event, You will not be able to change or cancel the Event, and We shall not be liable for any consequential loss to you. At our sole discretion, We may assist you to find an alternative Event but this may only be available at extra cost, or We may give a Credit against a future booking. We advise suitable insurance against the risk of these matters.
You should make full disclosure to Us on the Booking form of any material matters that may affect our services and health and safety and enjoyment aspects. Some of the activities may have age, height, weight or other special restrictions. Some Events are not recommended for those with any disability, illness or infirmity. If You have an existing medical problem, allergies or disability which may affect participation You must make disclosure thereof at the time of booking the Event. In the event that You have failed to give us this information at the time of booking, We reserve the right to cancel the booking and impose cancellation charges. Some Events may have an element of risk or danger and participation therein is at Your own risk.
13. Our Liability
Subject to any statutory exclusions:
14. Providers' Terms and Event Availability
You, by the use of the facilities of our Providers automatically agree to be bound by their conditions, and to comply with all their directions and requirements to include (without prejudice to the generality thereof) any such regarding safety and cancellations. An Event may be cancelled due, for example, to weather or other conditions or reasons beyond our control. We cannot be held liable for Your travel costs incurred when the Provider/s cancel activities at short notice. [see also condition 10 above).
Should You wish to lodge a complaint, You must submit the complaint in writing by post or email within 30 days of the Event. If the complaint relates to a Provider, You should refer your complaint directly with the Provider to enable them to resolve the matters raised by you. We will not deal with complaints that do not follow this procedure.
The following general conditions shall apply:
17. Contracts (Rights of Third Parties) Act 1999
Nothing in this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.